PURCHASE SUPPORT
A clear way
to put things right.
Credit packs are delivered to your account. Voluntary contributions support the service and its development. There is no parcel to return.
Updated 19 October 2026 · Version 2026-10-19
For purchase help, withdrawal or support cancellation, email hello@theafterdarksalon.com with your account email and order reference. Do not include card details or sign-in codes.
Credit-pack withdrawal rights
Where EU consumer withdrawal rules apply, you can withdraw from a credit-pack purchase within 14 days of concluding the contract without giving a reason. Send a clear statement before that period ends.
Requesting immediate digital access or using credits does not automatically waive withdrawal rights. Any lawful charge for service already supplied, or exception to withdrawal, depends on applicable rules and the consent and information actually provided. We do not assume a waiver from a preselected option or label all digital purchases non-refundable.
When a statutory withdrawal refund is due, reimbursement is made within 14 days after we are informed, using the original payment method unless you expressly agree otherwise, without an extra refund fee.
Canceling a support contribution
You can request cancellation of a voluntary support contribution within 14 days of payment by emailing us. Our policy is to refund that contribution through its original payment method, with no salon cancellation fee.
A support contribution grants no credits or guaranteed feature. Asking for a refund does not require you to buy anything else. This policy does not limit any mandatory rights you may also have.
What to include in your request
A plain email is enough; using a form is optional. Identify the payment and state clearly that you want to withdraw, cancel a support contribution or report a problem.
To: Gerardus Koetje, trading as The After Dark Salon, hello@theafterdarksalon.com, Avenida Monte das Amoreiras 4b, 6230-788 Vale de Prazeres, Portugal
I would like to withdraw from my credit-pack purchase / cancel my support contribution.
- Account email:
- Order reference and pack or support amount:
- Date ordered:
- Your name and postal address:
- Date of this request:
A signature is needed only if you send a paper request.
If you do not have the order reference, give the payment date and account email. We may ask for information needed to verify ownership.
Missing, duplicate or failed payments
If Mollie shows a successful payment but no purchased pack appears, contact us before paying again. We check the provider’s status, order and credit ledger. A return-page message alone is not payment confirmation.
Tell us about a suspected duplicate payment or incorrect pack. We investigate the records and correct a confirmed error. Failed, canceled or expired payments do not grant credits. Your payment provider can explain the timing of a pending authorization on your payment method.
Moderation and credit use
A request awaiting review is not charged. Rejected, expired or unfunded requests use neither the shared free allowance nor a paid credit. An accepted scene suggestion or saved private AI reply is charged once, using that day’s two shared free interactions first.
An accepted suggestion offers approved thematic influence; it does not buy a guaranteed reply or result. If you believe a credit was used incorrectly, or a charged private reply is missing, ask us to inspect the record. Raising a question does not erase your balance or transaction history.
How requests are handled
The operator reviews requests; submitting a request does not trigger an automatic payment. Any returned funds and related credit correction are recorded against the original order so the same payment is not processed twice.
Credits are not generally exchangeable for cash. That does not limit withdrawal rights, remedies for faulty or undelivered services, or other mandatory consumer protections. Contact us if you disagree with the outcome.